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Delivery Only: Onboarding Users for Shop Mobile Access (Internal)

This article walks National Sales through the steps needed to request Delivery Only access to Sysco Shop Mobile.

Written by Sysco Team

How to Request

  1. Download and Save the linked formatted excel document.

  2. Compile a list of users who need Delivery Only access to Shop Mobile. Take a look at the Examples and the Best Practice tips below to ensure the template is filled out correctly.

    Columns Required: (A-H)

  3. Column D: Site Number should be formatted with the 3-digit site number to include the leading zeros. Column E: Seller Account ID should be formatted with the account number.


    If the user needs access to multiple locations, the account numbers can be entered into Column F.

    • Account numbers entered in column F need to be formatted with the 3-digit site number followed by a dash, then the account number.

    • 🚨 When entering multiple account numbers they should be separated by only a comma (no spaces), e.g., 044-123456,013-567890 within the single cell.

  4. For Column G, Set Role as **Delivery Only** for each user.

  5. For Column H select **USBL/CABL** for each user.

  6. Complete the Excel template for Batch User Processor.

  7. Email product-enablement@sysco.com with the request to have the users provisioned along with the Excel file to upload. There is a 10-business hour turn around time for these requests to be completed.

    If there are any errors in uploading, Product Enablement will communicate any additional information needed to resubmit.

  8. Once the users have been provisioned, they will receive an email from noreply@sysco.com with a link to set their password to then download and login to the Shop Mobile app.

    If a user is already provisioned with access to Sysco Pay or Sysco Delivery, they will not get a Shop Activation email. They will need to navigate to Shop Mobile, and log in with their existing email and password.

Examples

The examples below show the different user types and what columns should be filled out.

Example of Customer

Example of Customer Admin

Best Practices

  1. When adding information to the Excel template, please do not change the formatting. Additional spaces before or after text, bold formatting, changing the column sequence or using special characters can cause issues at the time of upload.

  2. Be sure to include the 3-digits of the Site. For example, Vancouver should be listed as 044, not 44.

  3. If you have a single user that needs to be added, and you have access to User Management within Shop, you can onboard the customers rather than filling out the template and submitting to Customer Onboarding.

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