We are thrilled you are considering making Sysco your supplier! To place an order, you'll first need to go through the process of getting your account set up.
Within this article, you'll find answers to the most frequently asked questions about Sysco and the process of becoming a customer.
The Become A Customer Process
Q1. What can I expect during this process?
A. Once you submit a request through the sysco.ca customer sign-up page, you'll receive a follow-up call from our Market Response team who will assist you through the process of getting your Sysco account created.
First, they will confirm your business information. Then, they'll connect you with your Sysco Representative who can assist you with finding the products you need and give you information on pricing.
Q2. How does Sysco use my information?
A. Check out our Privacy Notice for more information.
Account Requirements
Q1. What is required to open an account with Sysco?
A. You'll need the following information to open a Sysco account.
A provincially or federally recognized business with CRA Business Identification Number.
A Commercial Shipping Address
Q2. Can I purchase products if I do not have a business?
A. At this time, we do not sell products to non-commercial businesses and are unable to set up accounts for personal use or residential deliveries.
Q3. Can I order from Sysco if I have a food truck or mobile business?
A. Yes! For mobile businesses, we can deliver to your commercial kitchen or commissary. Delivering to food truck parks or commercial lots may also be an option.
Q4. Does Sysco have a Bid process?
A. Yes! First, you will need to fill out a form to sign up. Then, one of our representatives will get in touch and connect you with a local Sysco Representative who can provide you with more details on the bid process
Payments and Pricing
Q1. What payment methods does Sysco accept?
A. We accept cheques, all major credit cards, or EFTs. Please speak with your sales representative to determine which method would work best for you.
Q2. Am I able to see pricing before signing up?
A. Product pricing varies based on several factors like geographical area, quantity purchased, current promotions, etc. Once you connect with your Sysco Representative, they will be able to provide accurate pricing based on your business needs.
Deliveries
Q1. Can I have an order shipped to any address?
A. Sysco only delivers to commercial addresses. We cannot deliver to a residence, PO Box, or do third-party drop shipping.
Q2. When does Sysco deliver to my area?
A. Typically, major cities receive deliveries multiple times per week, while more rural areas have 1 or 2 set delivery days. Your Sysco Representative will be able to confirm delivery times, and if you would like to request a specific day/time, we are usually able to accommodate.
Q3. Is there a charge for deliveries?
A. There is a nominal fuel surcharge dependent on the delivery area. There is no minimum purchase for delivery.
Q4. Can I pick up orders at will call?
A. Most Sysco warehouses only offer will call as a supplement to regular deliveries, and not as a permanent business solution. In very limited cases, will call-only is available with authorization from the local sales team.
Product Catalogue
Q1. Can I preview your product catalogue before signing up?
A. There are a few downloadable catalogues on sysco.ca https://www.sysco.ca/products/catalogues. To shop our full catalogue of products once you are signed up, you can browse online using your Sysco Source login.