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What to Expect When Applying as a New Customer
What to Expect When Applying as a New Customer

This article outlines the next steps after you submit your New Customer form.

Sysco Team avatar
Written by Sysco Team
Updated over a week ago

Welcome to Sysco! We're excited that you want to become a customer.

Who we are

Sysco is Canada’s foodservice leader. With more than a dozen locations across the country, we distribute a full line of food products and a wide variety of non-food products across industries from coast to coast. Our vision, and the vision of all Sysco employees, is “to be our customers’ most valued and trusted business partner.”

As a leader in hospitality food supply, Sysco is committed to meeting customers' needs across the hospitality industry, including daycare centers, camps and churches, cruise ships, theme parks, event planning, casinos, bowling alleys, movie theatres, golf courses, large-scale sporting events and concerts, and more.

Who we serve


Become a Customer

Fill out our New Customer form and get connected to one of our Sysco representatives by clicking on the New Customer button in the top right. From here, you can select a self-serve option to set up credit terms and your account or have help from a Sysco Representative.

We're excited to get to know you and your business better! To ensure we can provide the best possible experience, please be prepared to provide the following information about your business. This will help us tailor our conversation to your specific business needs.

You don't have to have all the answers, but we do need some key information to get started, like your commercial address, projected open date, and business type. We can't wait to learn more about how we can support your business!

  1. Is the business currently operational? If so, how long have you been open?

  2. Who is your current provider? Have you worked with Sysco in the past?

  3. Who is/are the primary decision maker(s) for the business?

  4. What type of business is this? (Reference Who we serve)

  5. What type of cuisine do you serve?

  6. What is your seating capacity?

  7. How many employees does your business staff?

  8. What is the commercial address where you will receive deliveries?

  9. How often will you be placing orders?

  10. What are you spending per week and do you expect this to change?

  11. What are the top 10 products you are interested in?

  12. Do you have a preference for delivery times/days?

  13. Are there any special delivery requirements?

  14. Would you be able to place your orders online?

  15. What is your timeline for making a decision?


Questions

If you have any questions, we are happy to answer them! Be sure to check out the Help Center linked below as it has articles to walk you through the onboarding process and offers answers to your questions. If you have any other questions about the onboarding process or your application, contact us at syscomarketresponse@sysco.com or at 1.888.694.1316.

Related articles linked below. Click here to view our entire Help Center.

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